Refund policy

Return and Refund Policy

Effective Date: July 30, 2026

At PaperNoteLinx, we are committed to providing a transparent, fair, and reliable shopping experience. This Return and Refund Policy explains the conditions, procedures, and timelines for returns, exchanges, and refunds for purchases made through our website.

Business Information

Return Eligibility

We accept returns for both defective and non-defective products.

To qualify for a return, all of the following conditions must be met:

  • The return request must be submitted within 30 days of delivery.
  • The product must be unused, in new condition, and free from damage caused after delivery.
  • The product must be returned in its original packaging.
  • All included accessories, manuals, tags, and components must accompany the returned item.
  • Proof of purchase or the original order confirmation may be required.

Return Method

All approved returns must be sent by mail.

Before returning an item, please contact our customer support team to request return authorization and receive return instructions. Returns sent without prior authorization may experience delays in processing.

Return Shipping

  • Return shipping is free within the United States.
  • A prepaid return shipping label will be provided at no cost after your return request has been approved.
  • The return label can be downloaded and printed before shipping your package.
  • No restocking fees are charged for eligible returns.

Exchanges

We accept exchanges for eligible products returned within the 30-day return period.

If the requested replacement item is unavailable, we may offer a comparable replacement or issue a refund to your original payment method.

Inspection of Returned Products

Every returned item is inspected after it arrives at our returns processing facility.

Products that do not satisfy the eligibility requirements described in this policy may not qualify for a refund or exchange.

Refunds

After your returned item has been received and successfully inspected, we will notify you regarding the outcome of your refund request.

  • Refund Method: Original payment method used for the purchase.
  • Refund Processing Time: 5–7 business days after the return has been approved.
  • Refund Currency: USD.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

Non-Eligible Returns

A return request may not be approved if:

  • The request is submitted more than 30 days after delivery.
  • The item has been used, altered, damaged, or improperly handled after delivery.
  • The original packaging or essential components are missing.
  • The product is returned without prior authorization.

Order Cancellations

Orders may be canceled before processing begins.

Once an order has entered processing or has been shipped, cancellation may no longer be possible. If eligible, customers may use the return process after delivery.

Shipping Information Summary

  • Order Cut-Off Time: 5:00 PM
  • Handling Time: 1–2 Business Days
  • Estimated Delivery Time: 5–8 Business Days
  • Shipping Cost: Free Shipping Within the United States

Accepted Payment Methods

  • Shopify Payments (Credit and Debit Cards)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

Our Commitment

PaperNoteLinx supports environmentally responsible business practices through sustainable sourcing, reduced packaging waste, and the use of eco-friendly alternatives whenever reasonably possible.

Changes to This Policy

We may update this Return and Refund Policy periodically. Any changes will be published on this page together with the revised effective date.

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Last Updated: July 30, 2026